The Directory of Operations trains and manages staff and volunteers, embracing HH core values to serve those in need with kindness and compassion.

Essential Duties and Responsibilities:

• Implements and enforces food pantry safety policies and procedures as directed by local, state, and federal program partners and providers.

• Maintain official records and documents to ensure programs compliance with federal, state, and local regulations.

• Submits partner agency reports as required per vendor.

• Manages supply orders, validate invoices, and secures receipt/delivery of said orders.

• Stocks facility and ensures all food is sorted and stored in a safe and sanitary manner, utilizing FIFO (first in, first out) inventory practices to ensure food quality and minimize waste.

• Forecasts pantry needs based on trends and historical data while ensuring adequate supplies are available to meet client demand.

• Partners with area food suppliers and merchants, community organizations, businesses, and the public to garner donations of food and toiletry items through sustained donation programs as well as food/toiletry drives.

• Reviews and approves social media communications.

• Communicates with and reports to the TGMAMH Executive Director and Operations Director regarding pantry needs, operational functionalities, and statistics and trends.

• Plans logistical and staffing needs necessary to execute programmatic functions of HH, such as the Friday Food distribution.

• Communicate with client base, local media groups, and area partners regarding HH programming and functions.

Personnel Supervision:

• Hires, trains, motivates, supervises, and evaluates paid staff.
• Maintains documentation of staff hours, PTO, and job performance.
• Recruits and trains volunteer staff.
• Schedules staff to ensure consistent, adequate support for operations.